General Question
Once an order has been placed and payment has been confirmed, the order cannot be changed or cancelled.
You may return an order once it has been delivered by following our Returns Process. For further information and conditions, please refer to our Returns Policy.
If you ordered multiple items, your order may have been sent in two or more separate parcels. Please check your emails to see if you were sent multiple tracking numbers.
The best way to see this is if the email subject is “Your first parcel is on the way”. If this is the case you should have received multiple emails and will have multiple parcels on the way.
Alternatively, please contact our Customer Service Team for more information.
We encourage our customers to check the address is correct on your order before placing it.
Once your order has been placed, we endeavor to get it to you as soon as possible, therefore we will be unable to make any changes to your order or the delivery address.
Once you have been issued with the tracking number for the parcel, Australia Post may be able to re-direct this for you. You can request this via your My Post account or simply by contacting them and they may be able to assist.
Yes, we can deliver to your place of employment or your permanent residential address. If you want your delivery to reach you at work, you need to be confident that someone will be there to sign for the goods, as the courier will deliver to the place, not the person. It’s also a good idea to add your company name to the shipping address to help the courier find your workplace.
